Designing for the margins makes better products for everyone. That belief has guided 25 years of work across startups and Fortune 10 companies — and it's what drives me to build accessibility and UX operations practices that go well beyond compliance to create genuine competitive advantage.

At Aetna/CVS Health, I've led the accessibility maturity journey for one of the nation's largest health platforms — developing the operational infrastructure that makes sustainable, enterprise-scale accessibility possible. That means operating models, design system integration, defect workflow systems, audit processes, and the reporting that translates it all into executive conversations leadership can act on.

My credentials go deep. I'm a CPACC-certified accessibility practitioner, an active member of the W3C Accessibility Guidelines Working Group and Cognitive Accessibility Task Force, and a former faculty member in the Masters of Design program at the University of Colorado. I've helped shape accessibility standards before they become the standards.

My approach is pragmatic: I reduce costs, upskill teams, and build the operational frameworks that transform accessibility from a liability into a product differentiator. Whether growing WCAG adoption across a global product ecosystem, building inclusive research programs, or presenting compliance strategy to C-suite leadership, I bring the depth of a practitioner and the perspective of a strategic leader.

The best accessible experiences feel invisible - natural, intentional, and effortless for every user. That's what I help organizations build.

Domain Expert, Accessibility & Inclusive Design

Aetna, a CVS Health Company · Denver Metro

Led the work that made our iOS app the first in its class to hit all 9 of Apple's accessibility standards at launch—changing how we talk about accessibility in sales conversations. We went from "we comply" to "we lead."

Overhauled defect reporting: 70% of issues now resolved within a week, average dropped to 1 defect per full product test. Spent the last year preparing teams, tools, and reporting for WCAG 3.0 before it's even finalized. Present accessibility strategy to VP and C-suite regularly—accessible products aren't cheaper to build, but they're more defensible and they sell better.

• Accessibility Strategy
• WCAG & Standards
• Healthcare UX
• Design Systems
• Executive Reporting

Sr Accessibility Designer & A11y Training Lead

Aetna, a CVS Health Company · Denver Metro

Built accessibility into product before code. Trained 50+ designers, reviewed every feature, and pushed WCAG standards into the design system before leadership even asked. Fixed the design system by treating accessibility defects as a symptom of larger component problems—resolved 90+ issues in one release cycle while clearing years of UX debt.

Created UX operations standards across teams: design handoffs, accessible research, audit processes. Designed an accessibility training program that moved 50+ designers, researchers, and writers from "I don't know what accessible means" to actually designing inclusively. Built an accessible user research program that included disabled participants—which changed what we build.

• Inclusive Design
• A11y Training
• UX Operations
• User Research
• Design Systems

Sr Director UX/UI

iTriage (Aetna Digital) · Greater Denver

The role where I learned that good strategy can be the difference between a company getting restructured around your idea or just dissolved. Worked directly with Apple on design partnerships, led a team through a complete product redesign and rebrand, and coordinated research mapping consumer needs to Aetna's tools. The outcome: Aetna restructured the team as "Aetna Digital" to build the vision.

• Product Strategy
• Team Leadership
• Consumer Health
• Brand Design

Faculty, Masters of Design Program

University of Colorado, CMCI Studio · Boulder

Taught graduate-level UX and design strategy with one rule: every student project had to be portfolio-ready. The goal was to teach the thinking, not just the tools—covering everything from launching design-led startups to accessibility. Watched 104+ students graduate and land jobs at Google, Apple, Uber, Spotify, and elsewhere. Teaching this stuff is the best way to actually understand it.

• Design Education
• UX Strategy
• Mentorship
• Accessibility

AD, UX Strategy

Factory Design Labs · Denver

Led the UX practice for global brands—Audi, Oakley, The North Face, Vans, and others. Managed a team of UX designers and worked across a 100+ person agency to improve customer experiences in digital and retail.

• Brand Experience
• UX Leadership
• Digital & Retail
• Agency

Information Architecture & UX

Alpha Cube · Winnercomm · XOR · The Frontline Group

Wore a lot of different hats in the early days of web design and user research. These roles built the foundation - IA, interaction design, research - before those were common job titles.

• Information Architecture
• Interaction Design
• User Research